Privacy Policy

We collect information needed to run secure, reliable deliveries and to meet legal obligations.

• Account and authentication. Phone number and one-time passwords (OTP) or similar verification codes sent to your number, session tokens, and basic profile details you provide (such as name where asked).
• Orders and logistics. Pick-up and drop-off addresses, contact names and phone numbers, parcel descriptions, special instructions (for example gate codes or handling notes), scheduled times, order status, and messages you send through in-app flows related to an order.
• Location. When you use map or location features, we may process approximate or precise location as needed to suggest addresses, estimate routes or fares, and show order progress. You can usually control location permissions from your device settings.
• Payments. When payment features are enabled, our payment partners may process transaction details; we typically receive limited information such as payment status and references—not your full card number—depending on the provider.
• Partners and agents. For delivery partners, we may collect verification details, vehicle or availability information, earnings-related data, and operational logs needed to assign and complete jobs.
• Technical and security data. IP address, device type, browser or app version, diagnostic logs, and similar data used to secure accounts, prevent abuse, and improve reliability.
• Support and disputes. Information you provide when you contact us or when we handle safety issues, complaints, or disputes connected to an order.

• Create and manage accounts; verify identity via OTP or similar methods.
• Accept, assign, track, and complete deliveries; share necessary order details with the assigned partner.
• Calculate fares or estimates, show ETAs, and send status updates (including push or SMS where enabled).
• Process payments and payouts where those features are available.
• Maintain platform safety, detect fraud, enforce our terms, and comply with law.
• Improve the Service, fix bugs, and understand aggregate usage trends.

We do not sell your personal information. We may share information:

• With delivery partners so they can pick up and deliver parcels (for example names, phone numbers, and addresses relevant to the trip).
• With service providers who help us host the Service, send messages, process payments, run maps or analytics, or provide customer support—under contracts that require appropriate protection.
• For legal reasons if we believe disclosure is required by law, court order, or government request, or to protect rights, safety, and security of users and the public.
• With your direction or consent such as when you ask us to share details with a recipient or business partner.

We use reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. No method of transmission over the internet is completely secure; we encourage strong device security and careful sharing of OTPs and account access.

We keep information only as long as needed to provide the Service, resolve disputes, comply with legal obligations (including tax and accounting rules), and enforce our agreements. Retention periods may vary by data type and jurisdiction.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To exercise these rights, contact us using the details below. We may need to verify your request before we act on it.

The Service is not directed at children under the age required by applicable law to enter into contracts without parental consent. We do not knowingly collect personal information from children in a way that violates those laws.

If we or our providers process data across borders, we take steps designed to ensure appropriate safeguards consistent with applicable law.

We may update this Privacy Policy from time to time. We will post the updated version on this page and adjust the “Last updated” date. For material changes, we may provide additional notice as required by law.